ADMINISTRATION OF EMPLOYEE MOTIVATION AND PUBLIC SECTOR PERFORMANCE IN NIGERIA: A STUDY OF ENTRACO, ENUGU STATE

Abstract

In both public and private organizations, employee motivation aims to create a conducive climate where employee performance can be improved. There has been a heated discussion about the performance of employees of the Enugu State Transport Corporation in relation to the management of employees' motivating tactics. Hence, this research study is aimed at examining the administration of the employee’s motivation approaches in the Enugu State Transport Company and their impact on job performance, with the aim of improving the administration of the motivation system. The Abraham Maslow Hierarchy of Needs, which restructures the connection between organizational efficiency and employee motivation, serves as the study's foundation. The sample for this study comprises 122 workers at ENTRACO. Data for the study were gathered from primary and secondary sources. The results show that ENTRACO employees ‘performed unsatisfactorily, despite significant budgetary investments made in the industry. Second, it demonstrates how poor job enrichment, bad management-employee relationships, and inadequate promotion of workers when due all undermine employee morale and hinder efficient performance. Increased welfare benefits, objective employee evaluation and compensation, and a strong management-worker communication system are all suggested by the study as ways to improve employees' performance.